Channels of Receipt of Complaints

Channels of Receipt of Complaints

Important Guidelines:

This channel receives Reports of actual or suspected illegal acts such as fraud, money laundering, corruption (according to the Anti-Corruption Law 12846/ 2013), conflict of interest, irregular conduct, among other unlawful acts.

Your Report can be made anonymously, or you can identify yourself. We guarantee full confidentiality of your identity, and any retaliation against the whistleblower in good faith is prohibited.

For your report to be accepted and have a more effective investigation, we request, whenever possible, that it be as complete as possible, accompanied by documents and other elements that corroborate it.

We inform that the Report made can be consulted through the Protocol number informed upon registration. We emphasize that the information provided by you is handled in a confidential manner, with the confidentiality of your identity being guaranteed and any retaliation against good faith whistleblowers being strictly prohibited.

Bradesco hereby declares that it complies with all applicable legislation on information security, privacy and data protection, including (whenever applicable) the Federal Constitution, the Consumer Protection Code, the Civil Code, the Civil Rights Framework for the Internet (Federal Law 12965/2014), its regulatory decree (Decree 8771/2016) and the General Data Protection Law (Federal Law 13709/2018) and other sectorial and general standards on the topic, undertaking to handle the personal data collected through this form only within the strict limits and purposes set forth herein. Please forward any doubts about the way in which your personal data is handled to the email

CSC – Customer Service Center
CSC – Alô Bradesco: 0800 704 8383
Hearing Deficiency/Speech: 0800 722 0099
24h, 7 days a week

0800 727 9933
From monday to friday, 9 a.m. to 6 p.m., except holidays