Accessibility

Accessibility

We believe that accessibility is synonymous with respect and inclusion. With the aim of bringing people together and promoting top level service, we are continually transforming and always making sure that the client is at the heart of our decisions.

A movement that seeks to encourage greater autonomy for our clients, particularly when it comes to their relationship with us.

This mindset that is part of the Organization’s DNA and already resulted in some major achievements:

Client Service in Brazilian Sign Language

We developed a channel for clients with deafness and hearing impairments in order to answer their questions, submit comments and suggestions, request cancellation of products or services and file complaints – all in a simple and accessible way provided through a video call with Brazilian Sign Language interpreters.

See more at: https://banco.bradesco/html/classic/atendimento/libras/index.shtm

Digital Channels

When the subject is accessibility, the experience has to be rethought and adapted to the way the client prefers, regardless of the features they are using. That’s why our websites and apps are submitted for analysis seeking to make the experience even better. The client can also use facilitating services such as BIA, InfoPush and Infoemail, DDA, among others.

Our accessibility solutions are available free-of-charge. See some of them:

  • Monthly consolidated statement, template for completion of checks and card-holder in Braille/enlarged font
  • Safety device that generates and verbalizes numeric passwords
  • Translation feature in Libras (Brazilian Sign Language) on the banco.bradesco website
  • ATM with screen reader software, tactile markings and translation in Libras (Brazilian Sign Language)
  • Architectural accessibility in branches

More of what we perform:

Fidelize Project

We offer, on demand, personalized services and accessible to clients during the account opening process.

Qualification and internal engagement

Training

Inclusion and accessibility are fundamental in the process of training professionals. This is why we focus on engaging, connecting and providing support, including sharing knowledge. All Bradesco employees take part in ongoing training, always considering the Organization’s various platforms.